Creating your Reward Me Now account
Frequently Asked Questions
We’ve compiled a list of the most frequently asked questions from our members. If you can't find your answer here don't hesitate to contact us via email or start a Live Chat (available 9am-5pm, Mon-Fri, excluding UK Bank Holidays).
I have tried using my debit and credit card and neither work. Why could this be?
Can I cancel my membership?
Can I change my personal details?
I’ve forgotten my password, how do I change it?
How long will it take for my eGift Card to arrive?
I haven’t received my eGift Card, what do I do?
I recently purchased an eGift Card but have changed my mind, can I get a refund?
How will I receive a refund if I return a product purchased using an eGift Card?
Questions about goods purchased from the retailer
Can I still use my shopping card?