Creating your Reward Me Now account
Frequently Asked Questions
We’ve compiled a list of the most frequently asked questions from our members. If you can't find your answer here don't hesitate to contact us via email or start a Live Chat (available 9am-5pm, Mon-Fri, excluding UK Bank Holidays).
I have tried using my debit and credit card and neither work. Why could this be?
How old do I need to be to become a member of Reward Me Now?
Can I cancel my membership?
I haven’t received my eGift Code, what do I do?
How will I receive a refund if I return a product purchased using my Reward Me Now shopping card or eGift Code?
I recently purchased an eGift Code but have changed my mind, can I get a refund?
Questions about goods purchased from the retailer
How do I top up my card?
I haven’t received my card yet, how long should it take to arrive?
What do I do if my card is lost or stolen?
If you have lost your card or believe it to be stolen, please contact Love2shop immediately on: 0344 375 0739 - Lines are open between the following times: Mon to Fri, 9am to 5pm, excluding UK Bank Holidays.
If your card is missing and you know the card number and the funds have not been used, you can either request a new card, or if you have right of redemption, you can request a refund. There is a Love2shop fee of £8.90 to do this.
Can I set up a direct debit to my Reward Me Now card?
Where can I spend the balance of my card?
Do I need to spend the entire balance of my card in one transaction?
Balances on your card can be spent at any of the listed retailers, there’s no need to spend your entire balance in one place/transaction.
If you wish to use your card balance for a partial payment, first pay the difference using another method (i.e. cash or debit/credit card) then pay the rest using your Reward Me Now card.
For our eGift Codes, please check the terms for each individual retailer.
How long will my balance stay on my account?
Managing your Love2shop account
Activate your card - love2shop.co.uk/activate-login-register
If you have any trouble activating your card please contact Love2shop on 0344 375 0739 (Mon to Fri, 9am to 5pm, excluding UK Bank Holidays) Please note: Love2shop perform random fraud checks meaning when activating your card you may be asked to call them quoting a reference number to have your card set up. This is nothing to worry about.
Checking your balance -love2shop.co.uk/balance
At this time, you won’t be able to merge an existing Love2shop card with your Reward Me Now shopping card. The Reward Me Now card is not a cashback card, it will allow you access to instant discounts meaning no waiting around for cashback to be paid!